Shipping & Returns

 

Shipping Info

We aim to dispatch all parcels the next business day from the time of the order or if ordered prior to 12pm, same day.

Shipping Within Australia:

** Please note all delivery timelines cannot be guaranteed by Australia Post at the moment **

FREE STANDARD SHIPPING FOR ORDERS OVER $100.00

3 - 7 Business days to most metro areas

*This service can take up to 10 business days ATL (Authority To Leave) depending on unforeseen carrier network disruptions.

$9.99 STANDARD SHIPPING FOR ORDERS UNDER $99.99

3 - 7 Business days to most metro areas

*This service can take up to 10 business days ATL (Authority To Leave) depending on carrier unforeseen network disruptions.

 

All deliveries are via Australia Post and a tracking number will be sent to you via email once your parcel is dispatched.

 

If you need to update your shipping details, please email us at  customerservice@kustomfootwear.com.au immediately.


Returns Information 

How do I return my order?

 

We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. 

Returns will be processed within 7-10 days of receipt.

You will be notified via email once your refund has been approved in our system.



Step 1: Prepare

  • Include the completed returns slip (If you don’t have the returns stickers from your parcel, don't stress, you're welcome to state your return information on a blank piece of paper and enclose it with your package)
  • Include proof of purchase (order number)

 

Step 2: Pack

  • Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging). You must also return any free promotional items you received with your original order.
  • Apply the supplied shipping address Label to the outside of the retail packaging.

 

Step 3: Post

  • Loyalty members with a prepaid return label may drop their return to a red post box. Non loyalty member returns are at the customer’s expense. You can attend a Post Office to pay for your return.
  • Be sure to keep a copy of your return tracking number. We recommend you use registered post for all returns, as we cannot be responsible for items should they be lost in transit 

 

Return postal address: 

Return postal address

Australia Online Store Returns
Genuins Online Returns
PO Box 234

North Geelong, Victoria 3214


Please note *We are not liable for returns that may be lost in transit.