We aim to dispatch all parcels the next business day from the time of the order or if ordered prior to 12pm, same day.
Shipping Within Australia:
** Please note all delivery timelines cannot be guaranteed by Australia Post at the moment **
FREE STANDARD SHIPPING FOR ORDERS OVER $100.00
3 - 7 Business days to most metro areas
*This service can take up to 10 business days ATL (Authority To Leave) depending on unforeseen carrier network disruptions.
$9.99 STANDARD SHIPPING FOR ORDERS UNDER $99.99
3 - 7 Business days to most metro areas
*This service can take up to 10 business days ATL (Authority To Leave) depending on carrier unforeseen network disruptions.
All deliveries are via Australia Post and a tracking number will be sent to you via email once your parcel is dispatched.
If you need to update your shipping details, please email us at customerservice@kustomfootwear.com.au immediately.
How do I return my order?
We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging.
Returns will be processed within 7-10 days of receipt.
You will be notified via email once your refund has been approved in our system.
Step 1: Prepare
Step 2: Pack
Step 3: Post
Return postal address:
Return postal address
Australia Online Store Returns
Genuins Online Returns
PO Box 234
North Geelong, Victoria 3214
Please note *We are not liable for returns that may be lost in transit.
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